Support
We’re a small team and we read every message. Most questions are answered below — if yours isn’t, get in touch.
Contact us
Email us and we’ll get back to you, usually within a couple of business days.
numina@hideawaylabs.ioIncluding your account email and a screenshot helps us help you faster.
Common questions
How do I log a sighting?+
Open Numina, tap the number you saw, add up to three words for how you feel, and (optionally) a place. One tap saves it. That’s the whole loop.
When will I see patterns?+
Patterns surface as your entries add up — the more consistently you log, the clearer the clusters get. Give it a few weeks of regular sightings before the picture fills in.
How do I manage or cancel Numina Pro?+
Subscriptions are billed through your app store, so you manage and cancel them in your app store account settings. Cancellation takes effect at the end of the current billing period.
I want to delete my account+
You can delete your account in the app under your profile, or follow the steps on our Delete account page to request it by email. Deleting removes your entries and personal data per our Privacy Policy.
Looking for our policies? Read the Privacy Policy and Terms of Service.